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FAQ (FREQUENTLY ASKED QUESTIONS)
What is our cancellation policy?
If you have to cancel for any reason, at anytime before the transportation date, a partial refund may be given at the sole discretion of GTO. Please ask before booking your services about our cancellation policy.
Do you provide a Veteran discount?
Yes, we do and will ask for proof of serving during your trip. Please have it handy once you have been picked up.
Do we accept medical insurance?
Yes we do. Please provide this information when scheduling your trip.
What is the typical cost for a trip?
Transportation / Trip costs may vary by patient or clients and transport distance. Our CSR will be able to assist.
Can I schedule a recurring trip each week at the same time?
Yes, you may schedule recurring trips. Our CSR will be able to assist you with this process.
Do you all provide transportation for local in state trips?
Yes we do. We also provide neighboring state transportation. Our CSR can provide you with more information
What payment methods do you accept?
We accept a variety of payment options. They are CashApp, Google Pay, Apple Pay, Venmo, Zelle, Cash, Credit Cards, Checks and Insurance Voucher payments.
How much notice is needed to schedule a short / long distance trip?
We require at least 24 hours for short distance and 48 hours for long distance travel.
How many bags are allowed on a long distance trip? What is the weight requirement?
You are allowed 2 carry on pieces of luggage no more than 25 lbs each.
Do you do long distance trips?
Yes, we do, however the trip must be under 300 miles.
On a long distance trip, is there allowance to stop for food and what choices are available to the
There is concession made for long trips. Please note, if the trip is over 2 hours, we allot a one time stop for breakfast, lunch or dinner based on the patient(s) / client(s) choosing.